FAQ
How do I get there?
Oahu map and directions
What are your hours?
Hours:
Wednesday– Friday 10AM-6PM
Saturday 10AM-8PM
Sunday 10AM-6PM
Closed Monday and Tuesday
*Call for holiday hours*
What To Wear and Bring
Must have a closed-toe shoe with heel strap. (NO HIGH HEELS). Must be able to carry 15 lbs and walk up a flight of stairs.
Bay View Mini Putt and Zipline is not responsible for the loss of personal items such as cameras and sunglasses.
Cancellations Policy
Cancellations made within 48 hours prior to tour departure will be charged full tour price. “No-shows” will also be charged full tour price. Charges will be applied to the credit card provided.
GoZip reserves the right to cancel tours due to inclement weather, foreseeable hazards, or events beyond our control. In these events, we will do our best to re-book your tour immediately or a refund as appropriate.
Are there age restrictions?
Zipline riders must be at least 6 years old. Child rates are for children age 6-12. Adult rates apply to those 13+.
What are the weight restrictions?
Riders must be a minimum 60 lbs. and can weigh no more than 250 lbs.
Do I need to sign a waiver?
Yes, all guests must sign a waiver. Also, guests under the age of 18 will need a guardian’s signature before zipping. Waiver
What if I am scared of heights?
Many people are nervous about heights (despite what they say!) and we understand that some people may be apprehensive about tackling an experience such as this. Our professionally trained guides will be with you at all times to make sure that everyone has a positive experience. All our equipment is checked daily and meets or exceeds all industry standards. Our ‘Challenge by Choice’ philosophy ensures that no-one will be forced to do anything they aren’t comfortable with.
Supervision
Children under the age of 12 must be accompanied by an adult or guardian.
Health Recommendations and Physical Requirements
* Weight restrictions: 60 lbs but no more than 250 lbs.
* Guests should be prepared for some light physical activity. Tours include climbing stairs and walking short distance over uneven terrain.
* Must be able to lift 15 lbs.
* Zip lines are not recommended/permitted for anyone who may have a heart condition, neck/back issues, or other medical concerns.
* Not recommended/ permitted for pregnant women.
* There is no smoking, alcohol, or drug use permitted at anytime prior to, or throughout, the zip line runs.
* Bay View Mini Putt and Zipline is not obligated to complete an activity if participants are found to be endangering the safety of themselves, others, or the environment. Refunds will not be given in these situations.
Are Zip Lines cancelled due to weather?
Zip Lines will run Rain or shine; however cancellations may occur during high winds, severe thunderstorms, or hazardous weather. In these events, we will do our best to re-book your tour immediately or provide a refund as appropriate.
What is the maximum group size?
Currently we offer groups tours with a maximum size of 10 people. If you have a group with more than 10 participants, contact our Reservations Department for special scheduling arrangements.
Can I buy a gift certificate?
Yes. If you wish to purchase a gift certificate please give us a call at 808-665-5491.
Are there discounts available?
We offer Kama’aina discounts to people who live in Hawaii and have proof of residency.
What if I don’t have a credit card to book online?
If you don’t have a major credit card, you can contact us directly. Please call for more details.
